Frequently Asked Questions (FAQs)

Q.	Why do I have to register my alarm?
A.	Alarm registrations may prevent delays in police response due to incomplete or inaccurate addresses. Responding officers will be alerted to any hazardous materials or situations at the location and police personnel will have access direct access to emergency contact information.
Q.	Is there a fee to register my alarm?
A.	No, there is no fee to register an alarm.
Q.	Do I have to renew my registration?
A.	Yes, registrations must be renewed annually to ensure the information on file is current.
Q.	Why do you need my email address?
A.	Email addresses are used to make notifications about expiring permits, login information and other account details.
Q.	I live in un-incorporated Orange County; do I have to register my alarm with the City of Orlando?
A.	No, however, the Orange County Sheriff’s Office also has an alarm registration requirement. You can obtain more information and the Orange County Sheriff’s Alarm Registration form at ocso.com/securityalarms.
Q.	I have more than one business location or residence in the City of Orlando, do I need to do separate alarm registrations?
A.	Yes. Each location must have a separate registration, even if the information is primarily the same.
Q.	Do I need a Permit to install an alarm system in my residence or business?
A.	Alarm installation companies are required to obtain a low-voltage permit through the Permitting Services Division for each new alarm system installed within the City limits. Wireless alarm systems are excluded from the permitting requirements. For more information about obtaining a permit, contact Permitting Services at 407.246.2271
Q.	Can I pay my Invoice via mail or in person?
A.	Yes. Invoice payments may be mailed to: Orlando Police Department Fiscal Management P.O. Box 913 Orlando, FL 32802-0913 Payments may be made in person at the cashier’s desk at Orlando City Hall, located at 400 S Orange Avenue on the first floor.
Q.	If I do not register my alarm, will the police still respond if my alarm is activated?
A.	Yes. The Orlando Police Department will respond to all alarm notifications regardless of the registration. Any person operating an alarm system which is not registered will be assessed a fine of $50.00 per dispatch request. This fine will be waived if the alarm user submits a completed registration within ten (10) days of the first dispatch request.
Q.	I still have more questions, who can I speak with?
A.	Please contact the Alarm Coordinator at 321.235.5330 or via email at alarmcoordinator@cityoforlando.net